Dealers and Established Direct Customers
Please take advantage of the Tadano Web Portal. The web portal is Tadano’s primary and most efficient solution for dealers and established direct customers to effectively source parts.*
On 1 September 2020, Parts Technical Manager, Neil Harber updated the training material introducing SCoP.
The video can be seen at here, and you can schedule a conference call with Neil to answer your questions or your team’s questions in detail. Neil can be contacted by e-mail at firstname.lastname@example.org or phone at 281-869-5828.
* In case there is an especially urgent need or other reason you need personal assistance, please contact a member of parts team by phone or e-mail.
Parts Support through Regional Dealers and Global Distributors
Many regions of North America are serviced by Tadano dealers. If you need Tadano parts or parts advice in North America, please consider the closest Tadano Dealer or Tadano Mantis Dealer near you.
If you are seeking parts service or support for Tadano cranes outside North America, use the Tadano Worldwide Network to obtain a complete list of global support locations nearest to you.
Customers New to Tadano and Anyone Needing Additional Parts Support
Tadano America parts and service teams have a new single point of contact phone and email:**
Phone: 1-833-TADANO1 (1-833-823-2661)
** If you have parts web portal access but are having trouble finding or accessing any of features you need, please notify the parts team for immediate assistance. If you are new to Tadano and have questions about who should provide parts support, please contact us.
Tadano America Corporation office hours are 8AM to 5PM (CST) Monday-Friday except posted holidays as listed on the holiday calendar.
Please be aware that routine orders placed after 4:30PM Central Time will not be shipped out on the day the order is received. For urgent part requests, such as a machine down situation, please place your order in our portal and then call our parts team to obtain expedited handling.
While our goal is to do everything we can to get parts out expeditiously to meet customer needs and expectations, please note that weather and shipping logistics limitations may limit deliverability.
Click here for parts promotional offer!
Rough Terrain Crane Maintenance Guide